Aug 01
Implementation of any initiative must be tailored to the culture of the organization. You must effectively translate your message to your staff to achieve success by first bringing heightened visibility to reality of your current perspective. Look for potential pitfalls early on; some may view your plan as self-serving. Your level of resolve and follow through will define the ultimate success of your initiative; it’s all about passionate commitment.
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Jul 01
Partnerships arranged for one or more of the following reasons: capital, convenience or courage – are destined for failure. You must be sure your motives are consistent with those of the other players and leave nothing to doubt or misinterpretation. You must also have significant quantities of trust and integrity, as well as a significant product or service that creates benefit to the marketplace. Many principles of business partnerships are similar to a romantic partnership. Once the courtship is complete, either take the plunge or beat feet!
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Jun 01
One of the highest priorities in management is to surround itself with exceptional people. Similar to Lou Pinella’s remarkable success with the Mariners back in the 90’s, management can create a winning team with a sense of good timing and respect for each team member. Use staff members to their full potential, and show confidence and support. Reassess their current desires, observations and strengths on a periodic basis.
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May 01
Those who’ve survived in business have done so by never deviating from their model of insuring a positive and rewarding customer experience. Now’s the time to analyze just how user-friendly your company is. Make sure everyone on your staff understands their importance in the total “sales process.” Create a customer experience mission statement, including minimum standards of performance, and then provide the training to fulfill the objective. It’s time to dazzle the marketplace.
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